Personal Information You Provide

When you interact with Chennai Maratha, we may collect the following personal information:

• Full name, email address, and phone number when registering an account or making reservations
• Billing address and payment details for online orders and deliveries
• Date of birth for loyalty programme registration and birthday offers
• Dietary preferences, allergies, and food restrictions to personalise your dining experience
• Feedback, reviews, and survey responses you voluntarily provide
• Photographs or videos shared on our social media channels or submitted for contests

Information Collected Automatically

When you use our website or mobile app, we may automatically collect:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Location data (with your permission) to help you find nearby Chennai Maratha outlets
• Order history and dining preferences for personalised recommendations
• Cookies and similar tracking technologies (see our Cookie Policy below)

Information from Third Parties

We may receive information about you from third-party partners such as food delivery aggregators (Swiggy, Zomato, etc.), payment gateways, and social media platforms when you connect your accounts or place orders through these channels.

Personal Information You Provide

Chennai Maratha uses the information collected for the following purposes:

• Processing and fulfilling your food orders, reservations, and delivery requests
• Sending order confirmations, receipts, and transactional communications
• Personalising your dining experience and recommending menu items tailored to your preferences
• Administering our loyalty programmes, rewards, and promotional offers
• Sending you marketing communications about new dishes, events, and special offers (with your consent)
• Improving our services, menus, and customer experience through data analysis
• Complying with legal and regulatory obligations under applicable Indian laws
• Preventing fraud, ensuring security, and resolving disputes
• Conducting internal research and business development activities

Our digital platforms use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us:

• Remember your login credentials and preferences
• Understand how visitors use our website to improve functionality
• Deliver targeted advertising relevant to your interests
• Analyse website performance and traffic patterns

You may disable cookies through your browser settings; however, some features of our website may not function correctly without them. By continuing to use our website, you consent to our use of cookies as described herein.

Chennai Maratha does not sell, rent, or trade your personal information to third parties. We may, however, share your data with:

• Delivery partners and logistics providers to fulfil your orders
• Payment processors and financial institutions to complete transactions
• Technology service providers who host our website, app, and data infrastructure
• Marketing and analytics platforms to understand customer behaviour and optimise campaigns
• Legal authorities when required by law, court order, or regulatory demand
• Professional advisers such as lawyers, auditors, and consultants under confidentiality obligations

All third-party partners are contractually obligated to handle your data in accordance with applicable data protection laws and our privacy standards.

Your personal data is stored on secure servers located in India. We implement industry-standard technical and organisational security measures including:

• Encryption of data in transit using SSL/TLS protocols
• Access controls ensuring only authorised personnel can access sensitive data
• Regular security audits and vulnerability assessments
• Secure payment processing compliant with PCI-DSS standards

While we take every reasonable precaution, no method of data transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to protect your account credentials

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will securely delete or anonymise it in accordance with applicable laws.

As a data subject under applicable Indian data protection regulations, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal requirements
• Withdraw consent for marketing communications at any time
• Raise a grievance with our designated Data Protection Officer

To exercise any of these rights, please contact us at: privacy@chennaimaratha.com

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information promptly.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website and app with an updated effective date. Continued use of our services after such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically

For any privacy-related concerns or to exercise your data rights, please contact:

Data Protection Officer
Chennai Maratha Restaurant Chain
Email: info@chennaimaratha.com
Phone: +91 83609 33540
Address: D 253, Phase, 8A, Industrial Area, Sector 75, Sahibzada Ajit Singh Nagar, Punjab 160055